Cancellations & Refunds

This policy explains the general cancellation and refund rules for Flourish Longer consumer memberships and separately purchased services. A specific checkout, booking page, event notice or written agreement may contain additional terms for a particular offer. Where those specific terms differ, they control for that offer to the extent permitted by law.

1. Monthly and annual memberships

You may cancel a recurring Plus or Complete membership before the next renewal to stop future recurring charges. Unless applicable law or a specific written offer requires otherwise, cancellation takes effect at the end of the current paid billing period and you keep the paid membership access through that date.

We generally do not issue prorated refunds for unused days or months remaining in a membership period after cancellation. Annual memberships are treated the same way: cancelling stops the next annual renewal, while access ordinarily continues through the already-paid annual term.

If a checkout expressly offers a trial, free month, promotional guarantee or different cancellation right, the terms shown for that promotion apply.

2. Billing errors and duplicate charges

If you believe you were charged twice, charged after a cancellation should have taken effect, or charged an amount different from the amount shown at checkout, contact us promptly. We will review genuine billing errors separately from ordinary change-of-mind refund requests.

3. Digital programs and downloadable content

Separately purchased digital programs, guides or other digital content may be non-refundable once access has been provided or digital performance has begun, except where applicable law gives you a non-waivable cancellation or refund right or the specific offer states a different guarantee. Material terms should be shown before purchase.

4. Live workshops and events

Live events may have event-specific cancellation, transfer, replay, credit or refund terms. If Flourish Longer cancels a paid event and does not provide a materially equivalent replacement, rescheduled session or accepted credit option, we will provide the remedy required by the offer and applicable law, which may include a refund.

If you need to cancel your own attendance, use the event-specific instructions or contact us as early as possible. When no specific customer-cancellation rule was displayed, we will review reasonable transfer, reschedule or credit requests case by case, subject to capacity, costs already incurred and applicable law.

5. Consultations, nutrition counselling and private online workouts

Private services may have booking-specific rescheduling, late-cancellation or no-show terms. Those terms should be disclosed before you confirm the booking. Because reserved one-to-one time may be difficult to refill, a late cancellation or missed appointment may be ineligible for a refund or may require a new booking, subject to the terms shown at booking and applicable law.

If Flourish Longer or the provider needs to cancel a confirmed private session, we will offer an appropriate reschedule or other remedy consistent with the booking terms and applicable law.

6. Promotions, credits and gifts

Promotional discounts, referral credits, welcome gifts and similar benefits may have separate eligibility, expiration or non-cash terms. Unless required by law or expressly stated otherwise, promotional credits are not redeemable for cash and unused promotional value is not refundable.

7. Physical merchandise

Physical merchandise is not intended to be a core launch offering. Before physical products are sold through Flourish Longer, product-specific shipping, return, damaged-item and exchange rules should be published. The rules shown at the time of purchase will govern those products.

8. Rights that cannot be waived

Nothing in this policy removes cancellation, cooling-off, refund, warranty or other consumer rights that applicable law says cannot be waived. If mandatory law gives you greater rights than this policy, the mandatory law controls.

9. How to request help

For a cancellation issue, billing error, refund question or rescheduling request, contact Flourish Longer through the Contact page and include the email address used for the account or purchase, the relevant offer and enough information for us to locate the transaction. Do not send full payment-card numbers.